.ctc-chat-widget{position:fixed;right:22px;bottom:22px;z-index:999999;font-family:Montserrat,Arial,sans-serif}.ctc-chat-bubble{position:relative;width:58px;height:58px;border:0;border-radius:50%;background:#111827;color:#fff;box-shadow:0 12px 32px rgba(15,23,42,.25);cursor:pointer;font-size:24px}.ctc-chat-presence{position:absolute;right:3px;bottom:5px;width:13px;height:13px;border-radius:50%;background:#9ca3af;border:2px solid #fff}.ctc-chat-presence.online{background:#22c55e}.ctc-chat-unread{position:absolute;right:-5px;top:-6px;min-width:20px;height:20px;padding:0 5px;border-radius:12px;background:#ef4444;color:#fff;font-size:10px;line-height:20px}.ctc-chat-window{position:absolute;right:0;bottom:70px;width:360px;height:510px;background:#fff;border:1px solid #e5e7eb;border-radius:16px;box-shadow:0 22px 60px rgba(15,23,42,.25);overflow:hidden}.ctc-chat-window[hidden]{display:none}.ctc-chat-window header{height:68px;padding:0 16px;background:#111827;color:#fff;display:flex;align-items:center;justify-content:space-between}.ctc-chat-window header strong,.ctc-chat-window header small{display:block}.ctc-chat-window header small{margin-top:3px;font-size:10px;color:#cbd5e1}.ctc-chat-window header button{border:0;background:transparent;color:#fff;font-size:16px;cursor:pointer;padding:6px}.ctc-chat-body{height:350px;overflow:auto;padding:14px;background:#f8fafc}.ctc-chat-msg{max-width:82%;margin:0 0 10px;padding:9px 11px;border-radius:12px;background:#fff;border:1px solid #e5e7eb}.ctc-chat-msg.mine{margin-left:auto;background:#111827;color:#fff;border-color:#111827}.ctc-chat-msg b{display:block;font-size:9px;text-transform:uppercase;opacity:.7}.ctc-chat-msg p{margin:4px 0;font-size:12px;line-height:1.45;white-space:pre-wrap}.ctc-chat-msg small{font-size:9px;opacity:.65}.ctc-chat-empty{text-align:center;padding:55px 20px;color:#64748b;font-size:12px}.ctc-chat-empty strong{display:block;color:#111827;font-size:15px;margin-bottom:6px}.ctc-chat-ticket-link{border:0;border-radius:8px;background:#111827;color:#fff;padding:9px 12px;font-weight:700;cursor:pointer}.ctc-chat-compose{height:66px;padding:9px 10px;display:flex;gap:8px;border-top:1px solid #e5e7eb;background:#fff}.ctc-chat-compose textarea{flex:1;resize:none;border:1px solid #d1d5db;border-radius:9px;padding:8px 10px;font:inherit;font-size:11px;outline:none}.ctc-chat-compose button{border:0;border-radius:9px;background:#111827;color:#fff;padding:0 14px;font-size:11px;font-weight:800;cursor:pointer}.ctc-chat-window footer{height:26px;padding:0 12px;display:flex;align-items:center;color:#94a3b8;font-size:9px;background:#fff}.ctc-chat-error{padding:8px;border-radius:8px;background:#fef2f2;color:#991b1b;font-size:11px}@media(max-width:600px){.ctc-chat-widget{right:12px;bottom:12px}.ctc-chat-window{position:fixed;left:10px;right:10px;bottom:82px;width:auto;height:min(520px,calc(100vh - 105px))}.ctc-chat-body{height:calc(100% - 160px)}}
.ctc-support-kpis,.ctc-owner-support-kpis{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:10px;margin:0 0 14px}.ctc-support-kpi{border:1px solid #e5e7eb;border-radius:10px;background:#fff;padding:12px;text-align:left;cursor:pointer}.ctc-support-kpi strong{display:block;font-size:20px;color:#111827}.ctc-support-kpi span{font-size:10px;color:#64748b}.ctc-support-kpi.is-active{outline:2px solid #111827}@media(max-width:700px){.ctc-support-kpis,.ctc-owner-support-kpis{grid-template-columns:repeat(2,1fr)}}